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Shaoxing Shangyu Zheke Fan Co., Ltd.

Quality and Integrity Report

May 2026

Employee Training

3. Quality Regulations and Accountability System

The company collects relevant laws, regulations, and other standards and requirements, and formulates internal standards to ensure that its products comply with national laws and regulations, as well as national, industry, and Zhejiang Manufacturing standards, thereby fulfilling its social responsibility through product technology. At the same time, the company clearly defines responsibilities for product quality control. In accordance with the “four no‑放过” principle for quality incidents.

Quality standards and other applicable laws complied with by the company:

The company has established the “Internal Audit Control Procedure” and developed a team of internal auditors. To ensure the effectiveness of the management system and its continuous improvement, it conducts internal audits covering quality, environment, occupational health and safety, and the “Made in Zhejiang” standards. For nonconformities identified during audits, the responsible departments analyze the root causes, formulate corrective or preventive actions, implement the necessary corrections, and verify the effectiveness of these measures. An internal audit report is then prepared, offering recommendations for system improvements and the prevention of future nonconformities, and serving as a key input to management review, which is reported to top management. The company has also instituted the “Nonconformity Control Procedure” to rigorously manage nonconforming products. All products undergo self‑inspection by operators and specialized inspection; only those that pass are allowed to proceed to the next process step or leave the facility. Each nonconforming product is subject to clear labeling, documentation, segregation, and disposition requirements. Any reworked nonconforming items must be re‑inspected and approved before being released to the next stage. Furthermore, all nonconformities are meticulously documented, and dedicated personnel perform statistical analysis. Based on these findings, the responsible units develop corrective actions in accordance with the “Corrective Action Control Procedure,” implement the measures, and close the issue only after verifying their effectiveness. In addition, the company has established documents such as the “Training Control Procedure” to hold individuals accountable for quality issues and provide appropriate training. Throughout daily R&D and production activities, the company emphasizes systematic approaches, leveraging continuous quality improvement initiatives and quality tools, fully applying the PDCA cycle to drive ongoing enhancements and pursue excellence.

(4) Quality and Integrity Management

1 , Quality Commitment

a ) Integrity and Lawfulness

Senior leaders adhere to “ Integrity is our foundation. Adhering to the principle of integrity, the company strictly complies with the Company Law of the People’s Republic of China, the Economic Law of the People’s Republic of China, the Contract Law of the People’s Republic of China, the Product Quality Law of the People’s Republic of China, the Work Safety Law of the People’s Republic of China, the Environmental Protection Law of the People’s Republic of China, the Labor Law of the People’s Republic of China, as well as relevant laws and regulations governing the ventilation equipment and fire‑protection product industries. The company strengthens legal training for its employees, actively collaborates with government agencies in public legal‑education initiatives, and ensures that a culture of integrity and lawfulness is deeply embedded in the awareness and conduct of all staff. The company maintains a zero rate of proactive contract breaches, never defaults on bank loans, keeps overdue accounts receivable within an acceptable range, and boasts a record free of any violations or disciplinary infractions among senior and mid‑level management. Furthermore, employee misconduct has been reduced to zero, thereby establishing a strong reputation for ethical credibility among customers, users, the general public, and society at large. 。

b) Meet customer needs

The company places great emphasis on technological research and development, significantly increasing its R&D investment. With customer needs at the core, it has established a “Customer‑Related Process Control Procedure,” actively soliciting feedback and suggestions from customers on functionality, quality, service, and other aspects. The company also undertakes product improvement and innovation initiatives to meet customers’ requirements for both product performance and delivery schedules. In terms of product quality, the company rigorously adheres to domestic and international standards, as well as the Zhejiang Manufacturing standards, and through targeted technical breakthroughs and continuous quality‑enhancement efforts, ensures that product quality consistently meets and exceeds customer expectations.

2 , Operations Management

a ) Product Design Integrity Management

The company’s product design and R&D processes are conducted in strict accordance with the “Design and Development Control Procedure,” covering the entire lifecycle—from project initiation and the documentation of all process‑related activities, to R&D process reviews and management assessments—ensuring comprehensive control over all R&D‑related operations.

b ) Integrity Management for Raw Materials or Raw Material Procurement

Enterprises classify materials based on the level of risk they pose to product quality. For critical material suppliers, and for suppliers providing critical materials for the first time, in addition to submitting comprehensive written documentation, a small‑batch trial run must be conducted; only after passing the tests may the materials be delivered. Regular performance evaluations are also required. For all material suppliers, enterprises must first perform a risk analysis for each type of material and, depending on the supplier’s track record, determine whether an on‑site audit is necessary. Following qualification and on‑site audits, if a supplier meets the requirements, the enterprise shall include it in a list of qualified suppliers and implement ongoing management. Each batch of purchased raw materials must undergo inspection, and any materials that fail to meet the specified standards shall be strictly prohibited from entering inventory or being used.

In the procurement of equipment and raw materials, we conduct rigorous reviews of suppliers’ qualifications. When purchasing equipment and raw materials, we prioritize standard components wherever possible; for items requiring custom fabrication, we perform thorough performance validation to ensure they meet our company’s specifications. Prior to deployment, all equipment must undergo verification to confirm compliance with product‑specific process requirements.

c ) Integrity Management in the Production Process

The Production Department is responsible for production management. It formulates and progressively refines various production management systems. Before taking up their posts, all production personnel must undergo training and pass assessments, obtain the requisite certifications, and have their training records maintained. Training is delivered through a variety of methods, including centralized sessions, pre-shift briefings, the “mentor‑apprentice” approach, and visual management, to strengthen employees’ job skills and quality awareness. Throughout the production process, managers at all levels rigorously fulfill their supervisory duties, conduct timely inspections, and promptly address any deviations, thereby ensuring stable production operations. The department is also tasked with developing equipment operating procedures, and critical equipment must be accompanied by safety operating instructions.

The Technical Quality Department is responsible for new product design and for issuing the resulting design outputs to the relevant departments and positions.

The Technical Quality Department conducts pre‑use verification of raw materials, auxiliary materials, and outsourced components required for production, rigorously controls the quality of in‑process and finished products, and strictly enforces the “three‑no” principle—“no production, no acceptance, no release”—for nonconforming items. Critical processes are designated with quality control points, and employees are urged to perform self‑inspection, mutual inspection, and specialized inspection. A quota‑based material‑issuance system is strictly implemented to ensure that material inputs and product outputs align with process requirements and to confirm that no latent quality risks remain.

Based on industry characteristics and actual conditions, the company has strengthened the level of informationization in its production processes by integrating an ERP‑based production management module into its software system, enabling data collection and real-time monitoring across the entire workflow. Production records for each process are maintained by the respective manufacturing workshops. The company has implemented systematic management of its entire production cycle, tapped internal potential, leveraged the expertise of key technical personnel, and undertaken ongoing process improvements and technological innovation to address weak links through targeted R&D efforts. Furthermore, the company has adopted a lean, precision‑driven production organization model to shorten production and delivery lead times, swiftly adapt to fluctuations in order variety and volume, and meet customer demands while reducing material inventory levels.

3 , Marketing Management

In line with its strategic objectives, the company has segmented the market to enhance the effectiveness and precision of its resource allocation and operational execution. It has categorized customers using multiple criteria. By identifying the needs and expectations of each customer segment, the company tailors its approaches, establishes corresponding systems and teams, and develops diverse channels and methodologies to systematically understand and address those needs and expectations.

The company gathers insights into customer needs and expectations through various channels, including trade shows, industry conferences, public media, the internet, and external organizations, employing methods such as surveys, face-to-face or telephone interviews, and observational inquiries.

The company identifies the needs and expectations of potential customers through various channels, such as customer engagement, data collection, market penetration, competitive‑advantage strategies, industry trade shows, and guided site visits. These efforts enable both existing competitors’ customers and prospective buyers to become familiar with the company’s products and services, ultimately influencing their purchasing decisions or confirming their intent to buy.

Employ various methods to gain a targeted understanding of customer needs and expectations.

1. Establish a multi-tiered information network to understand customer needs and expectations.

Only by accurately and promptly understanding customers’ needs and expectations can a company deliver products that meet those needs, adjust its marketing strategies in a timely manner, and enhance internal management. The primary channels and methods for collecting information on target customer needs vary depending on the customer segment; the company employs diverse approaches—including ad hoc market research, product review meetings, and customer satisfaction surveys—to gain insights into customers’ requirements and aspirations. These six methods complement one another and build upon each other, enabling a more comprehensive and in-depth grasp of customer needs and expectations.

2. Application of Customer Information and Feedback

Customer feedback encompasses multi‑layered insights, ranging from requests for quality improvements and valuable suggestions on service to constructive recommendations on product design and cultural messaging—making it critical information for businesses in formulating marketing strategies and making strategic decisions.

The company has established customer profiles that capture feedback on product and service quality, improvements, and innovations. It holds regular high-level analysis meetings to review this feedback, aligning it with the company’s strategic development while rigorously assessing its scientific validity, practical applicability, and reference value. By integrating these insights with day-to-day management practices and technical considerations, the company defines clear directions for improvement. In addition, through routine customer‑feedback processes, the company assigns dedicated departments to promptly track customer input, formulate actionable recommendations, and communicate follow-up results back to customers in a timely manner. The company emphasizes that from identifying target customers to delivering targeted services, every stage must be seamlessly integrated; any disruption in this process can erode customer satisfaction and loyalty. Marketing, sales, and service operate as an ongoing, cyclical process. Effective execution across all stages significantly enhances customer satisfaction and loyalty, builds a strong market reputation and credibility, lays a solid foundation for market expansion, and enables the company to tailor marketing strategies to meet diverse customer needs. The company has established a rapid-response mechanism for promptly addressing and resolving customer complaints, with corresponding procedures in place. In addition, the company operates a customer service hotline that monitors product quality from the customer’s perspective. A 24-hour, round-the-clock system is in place to receive inquiries and complaints, enabling the company to respond swiftly and implement appropriate measures, thereby ensuring customers can use its products with confidence.

(5) Corporate Culture Development

1. Quality Status

--Management System

Implement the ISO 9001 quality management system and obtain certification.

--Product Inspection

(1) Product Quality Tracking

① Both design and production undergo evaluation to address and mitigate existing risks and defects.

② Conduct inspections prior to delivery and document the inspection results.

③ Follow up after delivery to gather customer feedback on product quality.

④ Conduct full‑range inspections of products on a regular basis;

⑤ Conduct product quality assessments in customer satisfaction surveys.

(2) Monitoring of Service Quality

① Record customer requirements and conduct follow-up visits after service delivery to monitor the effectiveness of the service.

② Collect and analyze service quality information to improve service quality.

③ Conduct a service quality survey using the customer satisfaction questionnaire.

--Quality Traceability

The company maintains a robust quality traceability system that enables root-cause analysis of any product quality issues, facilitating the identification of underlying causes and the implementation of corrective and preventive actions. Each year, the company conducts management review meetings to assess the suitability, adequacy, and effectiveness of its quality management system, ensuring continuous improvement and alignment with the organization’s policies and objectives, while meeting the requirements of relevant stakeholders.

--Quality Analysis

The company comprehensively collects, organizes, and measures product quality data and information through various channels, including statistical methodologies, financial statements, and special-topic meetings, and conducts analysis to formulate appropriate improvement measures.

2. Brand Overview

The company’s products enjoy an excellent industry reputation, and both its offerings and services have earned widespread user approval. In recent years, customer satisfaction has consistently remained at a very high level, with only a handful of complaints. The company’s performance metrics in customer relations and market engagement—particularly customer satisfaction and loyalty—indicate that the Zheke brand is experiencing steady growth and rising prominence.

The company has steadily expanded its R&D team, emphasizing precision, specialization, and innovation, while continuously enhancing product technology and quality performance. In recent years, its products have repeatedly earned recognition from both customers and industry peers.

(6) Product Standards

The company integrates both domestic and international standards, as well as the Zhejiang Manufacturing Group Standard, throughout the entire production process. Relevant procedures and specifications have been established for every stage, including the procurement of raw and auxiliary materials and packaging materials, as well as the inspection of semi-finished and finished products. As a result, the entire production cycle—from the receipt of raw and auxiliary materials to the shipment of finished goods—is managed under standardized protocols, laying a solid foundation for ensuring consistent product quality and enhancing the enterprise’s overall management capabilities.

The company also actively participates in the development of industry standards, contributing to the advancement of quality across the sector.

Group standards that I have helped develop in recent years

(7) Enterprise Metrology Level

The company strictly complies with the Measurement Law of the People’s Republic of China and other relevant regulations, having established a comprehensive set of management documents and control procedures covering all stages—from raw material procurement and process management to production equipment, inspection equipment, in-process inspections, and final‑product testing. The company employs dedicated metrology personnel responsible for managing, equipping, and conducting periodic verification of all in‑use measuring instruments, while placing great emphasis on professional training for staff operating testing equipment, thereby providing robust assurance for the standardized operation of its testing facilities.

To ensure product quality, stringent process control is implemented throughout the manufacturing process, with enhanced testing equipment for raw and auxiliary materials. Additionally, metrological instruments are maintained in proper working order to guarantee accurate measurements.

The procurement, receipt, and issuance of testing equipment are strictly carried out in accordance with approved procedures. Dedicated personnel are assigned to safeguard the equipment, and detailed records and registration protocols are maintained. Measuring instruments may only be issued, removed from storage, and put into service upon presentation of a valid verification or calibration certificate. In-service measuring instruments are subject to rigorous periodic verification, with enhanced on-site inspections and oversight to monitor their usage and promptly address any issues that arise. For departments identified as having compliance gaps, corrective recommendations are issued, and proactive, effective measures are implemented to ensure compliance, thereby establishing a robust metrological foundation for the production of high‑quality products.

All purchased materials must undergo inspection before being accepted into the warehouse to ensure that they meet the specified requirements. The Technical Quality Department is responsible for developing inspection and testing procedures for incoming goods and for conducting inspections of purchased and outsourced components. The warehouse is responsible for verifying the quantity, description, and weight of incoming materials, while the Procurement Department handles the return of nonconforming items.

To ensure that all products pass the prescribed inspections during production before proceeding to the next stage, the company has established stringent process inspection and testing procedures, including requirements for raw material inspection, in-process inspection, and final product inspection. The Technical Quality Department is responsible for developing the procedures for in-process and final inspection and testing, as well as for organizing quality inspectors to conduct inspections of in-process items and finished products; meanwhile, operators in each production workshop are tasked with performing self‑inspections.

(8) Certification and Accreditation Status

At present, the company has been implementing the ISO 9001 quality management system for many years and is actively pursuing “Made in Zhejiang” brand certification. The company manages its operations in strict accordance with international quality management standards, thereby ensuring robust product quality and facilitating the smooth implementation of its quality policy.

(9) Product Quality Commitment

In recent years, the company has not received any major quality complaints, and all product quality inspections have been passed.

(10) Quality Complaint Handling

The company has established and implemented documents such as the Nonconformity Control Procedure to ensure that customer complaints are handled promptly and effectively. Dedicated personnel manage customer complaints, and, depending on the type and severity of each complaint, they adopt a customer‑centric approach, diligently gathering and addressing customer feedback while taking appropriate corrective actions to prevent recurrence of similar issues. The complaint‑handling process is monitored through follow-up telephone calls to assess customer satisfaction.

The Technical Quality Department regularly convenes product quality meetings with all departments. When necessary, it establishes cross‑functional product quality improvement teams and coordinates with upstream suppliers and relevant partners to tackle critical product quality issues, mitigate quality risks, and enhance customer satisfaction with product quality.

(11) Quality Risk Monitoring

The company has established standardized production and operational control procedures, ensuring rigorous oversight at every stage to guarantee that each process complies with applicable requirements and that the final product meets quality standards. Additionally, the company employs a three‑inspection system—self‑inspection, mutual inspection, and specialized inspection—to maintain strict quality control. Self‑inspection covers the entire production process: employees independently verify their own output against sample specifications or process requirements, determine whether it meets the criteria, and document the results accordingly.

The company has established a quality management system, structured with the General Manager as the top leader and comprising quality control processes for design, operations (processes), raw materials, inspection and testing, production equipment, and services. This framework clearly defines the organizational structure of the quality management system and the responsibilities of each relevant department. Furthermore, appropriate poka-yoke measures have been implemented to address identified risks.

III. Outlook

Zheke has never been an “absentee” or a “latecomer” on the path of progress; instead, it has consistently aligned itself with the trends of the times and continuously innovated. The company will continue to advance and uphold quality and integrity, guided by a business philosophy rooted in truth and pragmatism. By enhancing product quality, it strives to give back to society through superior products and first‑class service. While fostering its own growth, Zheke also actively assumes responsibility for quality, integrity, and social sustainability, pays close attention to the environment, and works tirelessly to drive local economic development.

Zheke will surely ride the waves and forge ahead, growing ever bolder on the path of high-quality development. At the same time, Zheke will continue to shoulder its social responsibilities, advancing and developing in tandem with society. With profound insight, decisive action, and unwavering commitment, it will actively integrate into the currents of our times and strive to build a brighter future.

Reader Feedback Dear Reader:

Thank you for reading this report! To continuously enhance our company’s quality and integrity initiatives and elevate the standard of our quality‑related services, we sincerely invite you to provide your feedback and share your valuable suggestions. We greatly appreciate your input.

You may submit your feedback and suggestions in the following ways:

Written Correspondence: No. 18, Liangwangshan Road, Industrial Zone, Lianghu Subdistrict, Shangyu District, Shaoxing City, Zhejiang Province

Contact: Jin Binfeng

Phone: 13735227693

Quality and Integrity Report.pdf